How EnergyMeasures implements behaviour change

A key part of the EnergyMeasures approach is the provision of advice on behaviour changes to both conserve energy and to use energy more efficiently. This advice is tailored for the households and the nature of their energy consumption. This involves choosing a collection of changes to energyrelated behaviours which appropriately reflects the specificities of their circumstances. The following sections show how our partners worked with their local communities towards behaviour change realisation. As a reminder



Thus far, Belgian recruitment has been targeted in the municipality of Turnhout located in Flemish province of Antwerp, with a target to recruit 500 households (250 for each of Kamp C & SAAMO). Efforts to date have been focused on collaboration with, and referrals from, the city/region of Turnhout and the OCMW, the public centre for social welfare in Turnhout. There have been substantial challenges associated with recruitment in the initial half of the project, not least because of the Covid-19 pandemic and its knock-on implications. At the end of April 2022, 35 households have been recruited in Belgium.

People are, however, never comfortable talking about having problems with paying their bills and we are careful not to sound standoffish. The message is not use less energy to save money but rather be aware that it is possible to increase comfort AND be more efficient (less energy consumption) if you adapt some habits’. Questions like ‘Did you know that humid air is much harder to heat?’ or ‘Did you know it is better to ventilate your home for 10 min with wide open windows, morning and night, than leave them the whole day in a tilted position?’ can also awaken the interest of people, making them more receptive to what you want to say. 

"After introducing ourselves, we try to immediately be open and direct: “We are not selling anything, we are just here to offer advice and some useful goodies.” The initial part always comprises icebreakers and small-talk about the composition of the family, their routines and habits."
Header Bulgaria


Although a large proportion of households in Bulgaria own their homes, living conditions in many of them are significantly lower than the European average. About 48% of the Bulgarians live at risk of poverty and social exclusion. The figure below shows a building on the Blvd. 71-75 Mogilyov in the city of Gabrovo, in which participating households reside. The elements of the building envelope are in extremely poor condition, with many of the homes unable to maintain an adequate temperature in winter, and the appearance of mould on the walls of the homes is a common sight. For heating, most flats use the services of the local district heating company, and there are some that have given up the centralised heating and have installed air-conditioners.

"After we presented our goals and offered help to improve the building's energy performance by preparing a detailed energy audit including specific recommendations for improvements, which is the first step to participate in the second phase of the National Program for Energy Efficiency, the residents unanimously decided to join the initiative, signing a common condominium protocol on the covers of the parked vehicles."


The household engagement activities in Ireland are focused on the cities of Dublin and Cork, with a target of 650 participating households. Energy Action CLG are leading the engagement in Dublin, where their primary target group are elderly people living in single-family, owner- occupied houses in Dublin City and its environs. Energy Action is recruiting by leveraging its existing networks. UCC are responsible for engaging households in Cork city and surrounding areas. They have two main target groups, disadvantaged communities, which the university has traditionally engaged in outreach programmes, and elderly communities, which so often suffer from energy poverty. At the end of April 2022, 175 households were recruited in Ireland (90 in Dublin and 85 in Cork)

Promotion of energy-related behaviour change in the Irish participating households has followed a bottom-up approach where householders take charge in defining the energy-related behavioural changes that they would like to undertake in their homes. This tailored behaviour change plan initiates during the first household contact when the energy advisor considers with the householder the physical and technical aspects of the dwelling and discusses the main energy-related activities and issues. At the end of this discussion, a draft of the bespoke plan that includes low-cost measures and energy related behavioural changes is prepared with input from the householder.


The Netherlands

Dutch household engagement is led by Gemeente Eindhoven the municipal authority of the city of Eindhoven in south Netherlands. They are assisted in these activities by two fellow Dutch partners Duneworks and Het PON & Telos. With a population of c. 240k, Eindhoven is the largest city outside the Randstad conurbation. The municipality has approximately 11,500 households who are counted as having minimal means. The target for recruitment is 400 households – at the end of April 2022, recruitment in the Netherlands had reached the half way point with some 200 signed up.

"A visit from the coach can either feel like a special occasion: something to celebrate, or something to dread. In many cases, the first contact asks for something else than a talk about energy saving. In order to build a good rapport, small talk needs to be made to comfort the householder."

When the energy coaches visit a household, they bring a box with several small energy saving products. The box contains for example some LED lights, drafts strips and a shower timer. The energy box actually has two functions. On the one hand it helps to save energy, on the other it is a great opportunity to start a conversation about energy saving and energyrelated behaviour.



"From initial feedback, it is clear that some behaviours are highly unpopular, those are mainly turning the heating lower when leaving the house for a few hours (going to work/school) and carefully reading energy invoices. ue to the age of commonly used household appliances, it is also generally advised to pay attention to energy labels when purchasing new ones."

The Association of Municipalities Polish Network "Energie Cités" (PNEC) is leading the realisation of the EnergyMeasures project in Poland. The focus of their engagement activities is Bielsko-Biała, a city in southern Poland, with a population of approximately 168k, where PNEC is collaborating with city authorities in reaching the citizenry. The target groups are private owners occupying single-family buildings and private owners of flats in multi-family buildings. As of the end of April 2022, PNEC has recruited a total of 255 households from Bielsko-Biała to participate in the project.

The advisors visited households to conduct a survey on the condition of the building, heat source(s) used and, above all, to develop an understanding of householders’ energyrelated behaviours. For each


In the United Kingdom, prospective participants are being recruited across the Western Isles (Outer Hebrides), an island chain off the west coast of Scotland. Tighean Innse Gall (TIG), a local community benefit society, which acts as a housing and energy agency for the Island is delivering the EnergyMeasures project on the Western Isles. The focus for engagement is the privately-owned households located in remote communities on the islands who suffer from energy poverty, many of which are by led by single women.

People inherently are drawn to technical solutions even when presented with potentially more impactful behavioural measures. With the householders engaged thus far, the area perceived to have the most potential for behaviour change has been food preparation and storage. Another area of energy use seen as having significant savings potential is washing and bathing – over half of households have agreed to wash only full loads of clothes and to do so at lower temperatures. While other recommendations in this category agreed by between one-fifth to one-third of the households include air-drying of clothes, showering instead of bathing, reducing the length of showers, setting timers for heaters. Other examples of recommendations involve areas such as heating (e.g., turning down thermostats; draughtproofing by pulling curtain and blinds), lighting (e.g., switching off lights when leaving rooms; using task lighting), and appliances (e.g., turning off electrical appliances when not in use; disabling stand-by mode; maintaining, repairing and as require replacing appliances).

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